We're here to help!
We have tried to make Tapestry as intuitive as possible but with so many options and features, you might sometimes need a bit of help to get going!
Below you’ll be able to find some of our most frequently asked questions but if you’re looking for something a bit more in depth you can find a full list of our tutorials detailing exactly how each feature works within your Tapestry account – just login, click on your name in the top right corner and go to ‘tutorials’.
If you’d rather ask someone from the Tapestry product support team, please just email customer.service@eyfs.info with your question or to request a call back.
By clicking on the coronavirus info link above, you will find a dedicated resource and FAQ area to learn how Tapestry can help you support your setting with remote learning amidst the current Coronavirus pandemic.
Tapestry Introduction
You can find tutorials for Tapestry by logging into your account, clicking on your name and going to Help & Tutorials.
Tapestry Podinar
We also create lots of helpful resources for practitioners, like this podinar discussing how to get through an Ofsted inspection from different perspectives: Tapestry product support, Ofsted inspector and nursery manager.
How much does Tapestry cost?
The cost of Tapestry depends on how many active children you will have at any one time. Your options range from £53+VAT for 6 children for the year to £729+VAT for up to 400 for a year.
You can find our full price list from our pricing page here.
Can I have a free trial?
Yes! Simply click here to be taken to our trial request form. We’ll set you up with an initial two week trial which can be extended if you would like more time, or converted to a full account if you want to keep the work you’ve already put onto it.
Where do I buy it?
From here!
Do I need to have access to the internet?
All your data is stored online so you will need to access the internet to upload new content and to view what has already been added. Our apps do have offline capabilities though so you can see add observations through them to be uploaded later.
Is my internet connection strong enough?
How strong your internet needs to be depends on how many of you are using it at once, how much you’re adding to Tapestry, and how much you’re moving around the site. Generally though we recommend at least 2mb per second.
You can check your connection speed to Tapestry as well as seeing if there is something blocking you from accessing it at all from here:
Do you offer phone support?
We’re a small (but passionate and highly efficient!) team so we don’t have the resources to offer phone support, but if you send us an email we’ll be happy to help that way or give you a call back if it’s easier to get to the bottom of your query that way.
Where can I find Tapestry tutorials?
You can access our full list of tutorials through our forum (click here to go to it).
You might also want to take a look at our encyclopedia (click here). That will take you through various stages of using Tapestry e.g. Setting up and using the Montessori framework.
Who controls the data put onto Tapestry?
The school or early years provision who takes out the Tapestry subscription controls the data on the accounts. We do not sell or pass on any of the information in accounts to anyone and we do not use any of it for our own purposes. We take data protection very seriously. If you’d like to find out more about how we handle the data please download our contract from here.
We pride ourselves on providing excellent, prompt, and consistent customer service. Here are some of the lovely things our users have said about our support!
"As always your super helpful and efficient team have answered my queries."
"The team at tapestry are always happy to help and willing to go the extra mile to ensure you are happy with the service. The level of customer service is, without doubt, the best I have experienced."
"It’s really good to find service providers who listen, and to be able to be part of creating something. Thank you all. "